Poor customer services. It also apologised for the failure to deliver Angela's passport before her holiday. beta Hello, I am also in a similar boat to you all. Will you do the same? In recent months thousands of us have experienced significant delays in getting our passports delivered. However, the passport did not arrive. The delivery was on time and both the couriers were friendly. They will use the 'share code' to confirm your immigration status and save this evidence themselves. No info or anything. Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. How you track your passport application depends on how you applied for it. You have accepted additional cookies. TNT, which is. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. Shipping & Logistics Courier Service TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes Where is my package? TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. Still waiting ! I applied passport for my daughter this month, and the passport is sent via TNT. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. I had this issue earlier in the year before I discovered how to establish my tracking number. Application accepted 3.06pm 25th March. We use dedicated people and clever technology to safeguard our platform. I was travelling home from working away that day. Then when arranged to deliver on Sat they didn't show up and when I checked the tracking it was changed to Monday when I specifically asked for Saturday. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Track your shipment Shipment number Customer reference Shipment number Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. choose a holiday where you have flexible booking. All rights reserved. Tools; How to; Track & Trace; Support; Select Country. Have tried SIX times now to have the passport redelivered without success. Top marks to him. Registered in England. Good luck. Tells HM Passport Office staff how to deal with delivery addresses for new passports and the return of supporting documents. The email that told me about the passport didn't include a tracking number annoyingly. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. When you book a TNT delivery through Parcel2Go, just . "We apologise for any inconvenience caused.". November 8, 2021 at 8:51 pm Wayne Couzens: Did indecent exposure warn of murder? Arrange Redelivery | Book Package & Parcel Redelivery Online | TNT United Kingdom Arrange Redelivery Book a package & parcel redelivery online Home my Delivery Enter details - Step 1 of 4 Enter details Select delivery options Select delivery details Request summary Fields marked * are required Your details You will be redirected and will have to start again. Can anyone tell me where is PAN number? TNT said that a surge in passport applications as Covid-19 restrictions were eased had caused a backlog. Ive spent 20 minutes on this page and I need more time. I had to call the estate agents and one of there staff members had to get into the property to retrieve the passport! My passport was sent on Saturday and I am still not able to track anything. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. Track your item "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. @CombatButler I have same date as you, still nothing from TNT but I think 5 days could be the norm to hear anything at the minute from TNT. Watchlist. From the moment you order your delivery service via Parcel2Go, youll be able to see the whereabouts of your parcel, whether youve had it collected from your home or your office. My sons passport delivered to the wrong house and open !!! Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. To help us improve GOV.UK, wed like to know more about your visit today. It was just posted through the door like people said. . Is it stolen. My passport was produced and dispatched the next day. written by Warefk158 on 19/06/2021. Saturday, Sunday and UK bank holidays, 9am to 5:30pm Up to 10 different consignments or references can be tracked at a time. Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. Anyone can write a Trustpilot review. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Whether you need a courier for next day delivery, if it's heavy or lightweight - you'll find a solution for your business. The BBC is not responsible for the content of external sites. 8 working days from them notifying of receiving my old passport. This site is protected by reCAPTCHA and the Google. What Covid rules do holiday destinations have? Posters claim to have been waiting up to 12 days for a delivery. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Same house number. Shipment number. Read about our approach to external linking. The firm has apologised for having 'fallen short'. You can change your cookie settings at any time. The Passport Office is currently advising travellers to allow up to 10 weeks for applications to be processed, up from an average turnaround time of three weeks before the pandemic. TNT Express offers door-to-door shipping and in over 200 countries. Passport printed 11.43am 30th March. I have chased and been told it would be delivered yesterday and then today. TNT keeps changing passport delivery date by poqlpiusefdousngdn Fri Nov 27, 2020 7:36 pm According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. Strictly's Amy Dowden: 'I was seen as a risk', Echoes of Hillsborough for Arena families. Contact: Passports. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. We use some essential cookies to make this website work. Our site uses cookies to give you the best experience on our website. They will show you which address they are going to send. We are an independent company and are not connected to the UK Home Office but hopefully through crowd sourcing we can provide you with an excellent resource. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. . Could downloading Randox's travel App leave you at risk of being scammed? I dont know if its a coincidence but 10 minutes later I got my tracking info and its being delivered tomorrow. I read the reviews about TNT when I was still waiting for my British passport and I started to go into panic mode, but I have been pleasantly surprised: I received both my British passport and the supporting documents on time and just a couple of days apart (received UK passport first and then, separately, the supporting documents). Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. LV does have a policy that covers you for loss of a passport up to seven days before departure. tried to deliver my passport - they tried this 3times, they didnt even ring my doorbell or knock even tho i was sat waiting for them. This tracks your activity using third party cookies. Here are 8 tips for writing great reviews. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Telephone: 0300 222 0000 They will send you another email about your consignment number, if you didn't receive it it means they didn't post your brp yet. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. I am hoping to hear something on Monday if not a call to hMPO is in order. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. He even took a picture as proof with the number 15 clearly visible! The delivery staff did not use any intercom. "We are taking additional steps to provide timely delivery by adding additional resources . Sunak's migrant plan and Harry's 'broken home', Chris Rock jokes about Oscars slap in Netflix show, Snow warnings for Scotland and north of England, Historic ocean treaty agreed after decade of talks, Inside the enclave surrounded by pro-Russia forces, Pubs to stay open longer over Coronation weekend. :). April 4, 2022 at 5:47 pm #11618. lisam1988. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. Was told it was coming today but when I checked it has now been moved to Monday.". Why don't you use post office with sign for. Someone must be present at your home/office when the courier comes to deliver your passport. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. A simple Twitter search of 'TNT passport' or checking TNT's trust pilot reviewshighlights the scale of the problem. Getting a clear overview of rates and times allows you to make an informed decision for your business. You can change your cookie settings at any time. When you get to the TNT bit after putting application ref in, click on the box and it goes to the delivery date (I didnt know to do this first time round so it looked blank). Angela asked if she could collect her passport from the depot - but wasn't given permission. Use TNT Track & Trace for tracking all your TNT shipments - anytime and anywhere. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. FedEx tracking also allows you to manage your shipments. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Together with its experienced couriers and expert tracking tool, it has become trusted by its customers worldwide. I don't know why Home Office would partner with such an awful courier. My order of cycles from Giant uk used TNT as the courier.Due to the size and weight of my order a larger vehicle was required which had limited availability from the depot. After applying at a Post Office branch you can track your application. Passport delivery by TNT DrJ Full Member Just applied for a new passport. This is well documented in the press Just Google TNT drivers not ringing bells and not delivering passports. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. NOT MY FRONT DOOR. Track a shipment. 1. [deleted] 2 yr. ago ), Currently scheduled to arrive on Monday (will update when I receive the passport). Youll find your passport application reference in the confirmation email. Rubbish service. Even though my address clearly states number 9. You have rejected additional cookies. What's the least exercise we can get away with? With TNT tracking, youll be able to keep an eye on the whereabouts of your parcel every step of the way. My passport was printed today at 10:37am and I have just tried tracking it through TNT and have been able to arrange delivery for tomorrow! The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. Hi, I got a text message on Tuesday morning (15th) that my passport was being sent out via TNT, still not heard anything from TNT and the reference isnt recognised on TNT tracking any thoughts or advice? This is actually fed ex who are American no wonder postie is on strike !! 2023 Trustpilot A/S. You have rejected additional cookies. PO. Delivery by 09:00 10:00 12:00 18:00. if nothing appears to give them a call and theyll chase it up? This is a new service your feedback will help us to improve it. Arranged a delivery for Saturday, and spoke to customer service over the phone to do this, but they tried to deliver my BRP on a Friday instead. Five bargain destinations for an Easter holiday, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024. the customer service phoneline is useless as its all automated, they claim they are open til 1pm on a saturday, this is not the case, they hung up on me on several occastions.sat in for the 2nd weekend in a row , no text saying out for delivery, stayed in an waitied for 12 hours, still NO PASSPORT!!!! The tracking information was the most frustrating issue, each time the reason stated that the reason was due to the customer requesting another date. 2023 BBC. TNT have had my passport since 10 January 2023 and no attempt at delivery. Blue British passports to return in March, PM to end asylum claims from small boat arrivals, Harry: I always felt different to rest of family, Hancock messages suggest plan to frighten public. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 3. The status on the website says that my passport has been "Dispatched/ Delivered". Blood, sweat and literal tears VideoBlood, sweat and literal tears Make tonight a movie night! I missed the delivery today so trying to follow the steps to have it re-delivered or ideally sent to a depo but when i put the tracking details it just gives me a blank page except for the map pin symbol. 'Both my wife and I are in our 70's and made a round trip of around 30 miles,' he says. It will take only 2 minutes to fill in. 2nd attempt to deliver my daughters renewal passport. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. ', It apologised for the delays and said that it was working with the Passport Office to resolve the problems. TNT really need to address this and be honest and open with information.The delivery truck driver was professional, courteous and careful with my boxed and bulky item. Passport Tracking Options A TNT spokesperson said: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and additional . Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. TNT-owner FedEx, which distributes new. I checked an email and there was a letter with a picture which was taken from the opposite side of the road or from the car with a statement that no one is at home. Appeared on TNT tracking 4.30pm 4th April. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. E-commerce day-definite delivery service for packages up to 68kg. New applicant timelines and reviews are available on the website.https://www.passportwaitingtime.co.uk/category/passport-application-experiences/#passport #travel, Viewing 15 posts - 1 through 15 (of 124 total), tnt passport delivery tracking information, This topic has 124 replies, 48 voices, and was last updated, This topic was modified 11 months, 3 weeks ago by, This topic was modified 10 months, 3 weeks ago by. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. Told by who??? The advisor said to wait until Monday (21st) to see if anything has changed i.e. You may be able to get a passport using the 1-day Premium service (usually within 4 hours, although this could be the next day if the office is due to close) or 1-week Fast Track service. Both documents have been delivered 7am on 8/9/2020 as shown by Royal Mail service. The line is open from 8am to 8pm Monday to Friday, and from 9am to 5.30pm weekends and public holidays. Some have even had their passport or application supporting documents lost by TNT.". Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. However, there is a 50 excess and some general exclusions. Request and download a 'share code' online, using the relevant GOV.UK page: 2. TrackingMore is a third party parcel tracker which supports online parcel tracking of worldwide 500+ express and postal couriers. The passport office is being very efficient at the moment, BUT delivery services are the weak link in the chain. Some have even had their passport or application supporting documents lost by TNT. C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. Please note that TNT will make only a limited number of attempts to deliver the passport(s) to your home/office address. Just unbelievable, l don't know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. TNT, which is. Login to your account or learn more about how to become a better shipper, printing offers, or get inspiration for your small business. In recent months thousands of us have experienced significant delays in getting our passports delivered. text/email from TNT or the tracking works. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. Then I received an email that they failed to deliver. But I just kept checking tracking on the TNT tracking page with my postcode and passport application number as the reference. Have rung and emailed the Passport Office who claim my passport is with TNT. This is the number under the barcode on the front page of the application form. Collection . When I called in the evening, the operator said complete nonsense that the driver was told that I am not living there when he tried to deliver on the first attempt! This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. 2) why TNT'S failure has not been looked into by the government. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. Parcel Monitor for TNT tracks all your parcels, from priority same-day delivery to standard parcels. Change Delivery Options. Wed also like to use analytics cookies so we can understand how you use this service and make improvements. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. No answer . TNT next day delivery waited in expecting my passport no notification looked myself and now its another day Its TNT taking time not the passport office! By. Dont worry we wont send you spam or share your email address with anyone. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. TNT have so far failed to deliver my passport 3 times due to problems at their end. Stanley embarks on a whirlwind tour Video. The parcel remains "going back the delivery spot" on record. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. Home (Renewal of passport)(Going on holiday on the 27th so PRAYING it will get here on time). I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. Read about our approach to external linking. Have now signed the Change.org petition for the Govt to change it's delivery partner. Delivery to Europe in 1-3 days, the U.S. in 3 days and Asia-Pacific in 3-5 days.*. This is ridiculous and beyond my understanding. Call the Passport Adviceline to track your application if you applied for your passport: When you call, select option 1 and enter either the: Passport Adviceline Many British sun-seekers book a break in . Go to your nearest passport office if at all possible with all the documentation you have for your application. Find out by entering your tracking number, track by reference, obtain proof of delivery, or TCN. Im due to go on holiday on Sunday and its not looking hopeful. You can track your application immediately if you applied online and your application reference begins with PEX. This is criminal that the UK Government have chosen TNT and paid a them 77 Million contract to deliver passports and their couriers are just crooks who don't ring the bell but still take photos and say no one answered. He was repeatedly given new delivery dates, six in total, but each time the passport didn't arrive. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. 1. Cookie Notice I have rescheduled several times on weekend that I am available and the system change the date without noticing me until I found out myself on the system. Find a passport office for your Fast Track or Premium appointment; Passport refund form: Premium 1 day or Fast Track 1 week; Cancelling British passports: caseworker guidance; Renew your passport . Application barcode number. After reading Pugalongs reply about calling the passport office, as you know I tried calling them again. Got an update that my passport was dispatched/sent off yesterday (15th March) said that it would take a few days to get tracking from TNT and delivery. You will also need to enter your postcode. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. I am losing my patient and trust for this service. Well send you a link to a feedback form. Absolute shocking service by Tnt. Rosalie Gordon-Nzesi . This petition starter stood up and took action. Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Website Shipping tools Create an account More Downloads Contact us Customer Care Monday - Friday : 08.00 - 18.00 Saturday: 08.00 - 13.00 Sunday: closed Call us: 0800 100 600 Send a message Start chat now Date of experience: 26 February 2023 Useful NI Nina 1 review GB 2 days ago Failed delivery Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. However, when I click the link to track the delivery on TNT, it shows I need to have Postcode, Consignment number or PAN number. A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. We also ensure all reviews are published without moderation. Tracking with Ship24 takes the pressure off the customer, with the only requirement being to enter the tracking code they received from TNT into the Ship24 website, leaving the Ship24 tracking system to do the rest! You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant I finally got my passport today as promised. You can track your TNT parcel delivery and find your item's current whereabouts with the quick and simple Parcel2Go.com tracking tool. Our services. Dont include personal or financial information like your National Insurance number or credit card details. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. If you need help with tracking your package, you can trace it online using the TNT tracking tool. Have been staying home whole day. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, your application reference begins with POD, 10-digit barcode number from your application form, 9-digit number on your receipt if you applied at the Post Office. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. If you are reading this now and you have started worrying after reading the other reviews, do not despair, as you might have a positive experience like me! Message from TNT was they were unable to deliver despite me being at home. We also use cookies set by other sites to help us deliver content from their services. Calls to 0300 numbers are charged at . Following a number of rescheduled dates my cycles arrived. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. There. Send this to your employer or landlord via email. If I specifically specified a certain date for delivery then I expect to receive it on that day, not before. Where is it. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. Textphone: 18001 0300 222 0222 There is no communication, no card for the missed delivery at the door. Entering your TNT tracking reference will also work. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. No info or anything. What should I do? Author Neil Gaiman, of Good Omens and American Gods fame, tweeted: We have seen hundreds of complaints on Twitter and other social media platforms in the last few weeks. Thank you for using our passport application service. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. It is understood that the Passport Office has brought the delivery giants in to assist delivery contractor TNT to cope with the unprecedented demand for passport renewals as households. Joined by military and strategic experts, Frank Gardner looks at the situation in Ukraine, Transforming homes through a life-changing declutter, Stacey's back on red alert to recycle and upcycle, with the team's biggest challenges yet, Stealing it was just the start. ", Another said: "I have had three delivery dates and it hasn't turned up. Continue in the time remaining or youll lose your application. When your new passport failed to arrive, the Passport Office very quickly issued a fresh one and sent it to you by Royal Mail. and our A TNT spokesperson told the Guardian: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and . Track your shipment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. https://uk.trustpilot.com/review/tnt.co.uk. Examining staff should mark or flag the envelope as 9.00am Special Delivery and first class envelopes should be used. You can find the shipment number in your confirmation email or on the collection manifest (under the barcode). Just use your tracking number and locate all your TNT Global packages! 'There must be people who have neither the means or indeed the inclination to follow the course we took and frankly why should they have to?'. But I haven't received it yet. You will be able to track your passport delivery by clicking on the link and entering your post code and PAN number which is the reference number quoted on your SMS message. You should have taken photos of your application and old passport just for this sort of situation. How can parents appeal over school places? You can contact us. Worst company for delivery! Welcome to the Digital Spy forums. This can be either a 9 digit number, if you used the Check & Send service through the Post Office, or a 10 digit number if you applied by post.