Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. Who never came back to do the work. Call 248-662-9910 or fill out the contact form to learn more. Plus tax, title and license. My husband was ill and could not drive the coach to *******. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This allows the radio to run with the ignition key off. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Check whether the batteries are charged enough. Thats where the water is coming in, it came that way from the factory. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Wheel sensors for air pressure not working. Mine is, and it seems a lot of folks on the Thor forum bring this up. These issues are ongoing, not new. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! With all the family-friendly and pet-friendly features, you'll love traveling in . Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Your luxury Mercedes Sprinter motorhomes. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Standard and optional features listed on units may or may not reflect the actual in-stock unit. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. MSRP Price: $157,576. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Thanks for the suggestion. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Thank you. **** has not acted in good faith, as the documentation will show. This allows the radio to run with the ignition key off. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. 2019. Well guide you through the process. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. !. Select the desired vehicle below to view all the recalls for that particular make & model. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Add distilled water only. Across from the sofa is a booth dinette. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. **** did send the new flooring to CW. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. **** has already sent the flooring. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Based on what was submitted to Thor, we see no warranty concern. Diesel and gas-powered chassis options. or call the glass man in town? This is an independent, unofficial site. If you wish to set up a factory service appointment to discount you the $2000, please call ************. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Need advise, had a shop replace house battery and repair inverter. This has gone on for far too long. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Doesn't look like I am getting power to the radio since battery replaced. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. good-will offer. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. It was amazing! Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. . Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. . Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. We need this rv fixed asap. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? We reached out to Thor and la mesa and they say its our problem. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Paint. Thor is saying to just patch it. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Fort Wayne, Indiana, United States. This just sends them a link to it so they can take a look. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. 40 gallon fresh water tank. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? We cannot even drive this rv with fear it might shutoff again. You probably have to pull the radio out to find it. We are not responsible for any such errors and reserve the right to correct them at any time. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Thor Motor Coach. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Anyone know exactly where the fuse may . We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. The customer service ************ spoke ith customer service reps who have no customer service at all. Satellite. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. It may not display this or other websites correctly. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. Make Offer. Save your favorite RVs as you browse. JavaScript is disabled. How can these issues that were reported to Thor when our coach was new, now be null and void? After getting back both radios not working. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . One is in the coach fuse panel and is marked. 15,0000miles Specs: Ford E350 . Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Cab-Over Bunk. As of today, the coach has only ***** miles on the coach. Another for $6,500.00 from *************** in ***********, **. I think that is the Thor way. I was given a few numbers of service centers and I had to contact them. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. All payments are with approved credit through dealer lending source. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Thor is offering to repair by patching roof. The dealers in my area state that they dont even know what a ********* is and dont work on them. +26. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. Worked with ******************* until **** when he moved to a new position. can discuss the resolution. We have acted in good faith throughout this entire ordeal. Seamless Roof has bubbles. Again, the deal fell through . See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Rear Bath. Just for good measure, recheck those easy to access fuses in the panel in the coach. Speakers. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). This is Thors final offer as it has been stated multiple times. Have you tried pushing in the "very little" reset button top left? Number Of Televisions. Ill keep taking all suggestions and look a while longer. Posts: 2,166 THOR #11781. The other is a inline fuse, wired off the use,store relay battery lug. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Learn More Class B As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. After getting back both radios not working. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. We have endured a long and arduous journey. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Pantry. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. $5,000. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Have driven unit less then 250 miles since purchase. We are sorry to hear of your concerns with your 2019 *******. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Any price listed excludes sales tax, registration tags, and delivery fees. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Please see us for a complete list of features and available options! The $1,000.00 bid they accepted. The only two fuse I found for radio was one in the Ford block marked radio, which was good. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I will say again this coach cost us 100's of thousands of dollars. Planning pet-friendly trips can be ruff when you don't know what to pack! There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! BBB Business Profiles may not be reproduced for sales or promotional purposes. Description. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Read More: https://thormotorcoach.com/legal/ TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. We want **** to act in good faith and resolve these longstanding issues. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. They gave **** rv support ***********. This has all been dragging on for far too long. The requested information: 2019 *********************** **** motor coach. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. My Thor Rize was not properly built. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Submitting a response indicates a willingness to work with customers to make things right. Took a good 2 hours drive and they are still dead. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. We purchased a 2020 ************ model **** on September 4, 2019. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Read full answer See dealer for details. My front radio has two fuses. Customer Reviews are not used in the calculation of BBB Rating. Use/store switch in use mode? We make the transition smoother with this free Owners Guide. 1 of 26. Most of the issues listed on pdf ************************************************************** 2021. See us for more details. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. ********************************* became Retail Warranty Supervisor in April of 2022. Stock Number {stockNumber} {priceLabel} {msrp}. Note that complaint text that is displayed might not represent all complaints filed with BBB. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Fill out this offer form and we'll get back with you as soon as possible. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. 2 tables that convert into beds. I have looked and checked all connections and fuses I can find. The same way they want they money on time, Included my vin number thor vegas **** 2022. We are so very happy with the coach we purchased! A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. I am rejecting this response because:This is the same response I received earlier. Checked every fuse I could find. The Border Hookups Hit The Road With A New Song. Stock Number I am rejecting this response because: We have been going back and forth with this for three years. I purchased unit as it comes from manufacturer with a seamless roof. 15 amp. Manufacturer-provided pictures, specifications and features may be used as needed. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. 26 gallon black water tank and 31 gallon grey water tank. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Don't go searching for zebras just yet. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Seal leaks and causes extreme noise when driven at highway speeds. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Then click on the manual name to download. 2022 Thor Motor Coach Challenger RVs for Sale Near You. We have a 2017 Thor motor home with a radio installed backup camera. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. It was a pleasure dealing with all of you. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Mr. ******** needs to arrange pick up with the **** dealership.