We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. due to bad weather conditions, strikes, etc.). For account users: To log into your account click the sign in link at the top of. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Ferryhopper has its own terms of use, which you can read here. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Dear customer, Many thanks for your review! Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) 99% of travellers recommend this experience. I will avoid any dealings with them again. Direct ferries is refusing a refund even though we are in lock-down. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. You have been added to the directferries.co.uk mailing list. Tried to amend reservation to Mar 3-6. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. With some ferry companies we'll be able to If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Anyone can write a Trustpilot review. ***. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. saved me almost 50% of the amount I have recently been having to pay for this journey. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. 91% of travellers recommend this experience. The matter is starting to get urgent, but still no response. having to cancel the chair, which then allows you to book a cabin. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. What are the refund/exchange policies in light of the current situation. Can I cancel them and get a refund? We do care about our customer and completing all amendment requests that we receive. We remain at your disposal. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Learn when you may be eligible for a refund and how to request reimbursement. 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I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. We also ensure all reviews are published without moderation. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Refunds are always issued to the same credit / debit card that you used for your booking. Please use the contact form on our website to request a ticket change. EVER! Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. Amendments can only be made prior to the sailing date which in this case was never requested. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. What if I don't know the plate number of my rental car? We are very sorry about the issue. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. No personal touch. My service experience was awful. We must get on line 48 hours before ferry date to get our tickets. Add passengers: pay for additional passengers. With our quick and simple ferry finder tool, finding a Channel View Road Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. How can this even be possible. It's now a month later and they still haven't refunded me! Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Haven't found an answer to your question? Channel House WSF is the largest operating public ferry system in the US! The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. This is my first negative review for a company. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. I would recommend that no one uses Direct ferries. ), Sailings to and from over 178 Countries and Islands. They charged me 79.00 to cacel a booking. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Please don't hesitate to contact us, if you have any queries. Dear Stewart, Thank you for contacting us. The money being shown on day 5 as having been taken by FerriesDirect. or submit an enquiry. Click on a category below to reveal the related questions. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Using this company, in this instance. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Less than 24-hours or failure to show for travel. Follow us on Twitter for the latest WSF information! Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Have a browse through our website and use our simple ferry booking If your question isn't answered then please Contact Us. Verification can help ensure real people write reviews about real companies. Please don't hesitate to contact us, if you have any queries. Dear customer, Many thanks for your review! Brittany Ferries are really helpful. Companies can ask for reviews via automatic invitations. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Traveler beware. WebA horrible experience. All rights reserved. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. WebWill I get a refund if I cancel my booking? What restaurants are near Direct Ferries? UNITED KINGDOM. My experience of using Direct Ferries was a good job, very well done. We are committed to guaranteeing our customers privacy. I have already picked up my ferry tickets. Thanks. We did so with Britanny Ferries. Point blank refused and they sent a refund without any messages to inform me. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. I could find no way to contact other than amendment. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Please note that online requests for ticket changes can only be processed during business hours. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Your help will truly be appreciated. Booked Algeciras to Tangier Med recently using FRS. As a result of the above incident, my BRP (resident permit) was also stolen. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. Companies can ask for reviews via automatic invitations. Prices are life and always changing. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. I recently booked the St Malo to Poole ferry with Direct Ferries. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Please note: prices rise as space becomes less available. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund.