You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Almost always, latest coupons and promo codes can be found there. Travel documents cannot be transferred to another person to use. Travelers are responsible for ensuring that they have all necessary travel documents and visas. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. Such terms and conditions may be disclosed by use of hypertext links. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). It depends on the airlines waivers and if the travel ban actually applies to you. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. you will be asked to show the childs full unabridged birth certificate. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. 2013-2023 StudentUniverse. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Airlines may deny boarding without the proper identification. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Yes, and this depends on the airline's policy. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Tuition and Fee Policies in the Event of Campus Closure. If you require your confirmation email to be resent please contact us. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Vote. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Log in to your account on our website and go to My Wallet to view your credit. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. First, they do not have a refund option. We aim to provide you with an amazing travel experience. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? We strive to resolve any dispute amicably. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). The name on the credit card can be different than the name of the traveler. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. No, please dont! Some countries have reopened borders to international travelers, with guidelines or restrictions. Always free! You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). If you do not, for any reason, any refundable amounts will be forfeited to the airline. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . On the ticket, they have a link to go to the website of the airline. We will advise you of the amount of the deposit and date for final payment at the time of your booking. No need to worry, your credit will still live in My Wallet. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Maybe. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Please ask us to confirm what protection may apply to your booking. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Refund Policy. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Refund Policy. Prices are subject to increase prior to the time you make full payment. We will advise you of the carrier operating each flight in your itinerary. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Please see your booking confirmation email for details of your booking provider and confirmation reference. Search for the total number in your party and log in (or Sign up) as yourself. Please confirm which airline your credit is with by visiting My Wallet. Airlines can deny boarding without the proper identification. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Youll be able to use it on StudentUniverse, for flights operated by that airline. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. We recommend that you consult with your doctor or specialist clinic before commencing travel. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. First, visit the link for Studentuniverse Refund Policy Promo Code. Please note that we can *NOT* reinstate your flights for you if you cancel them. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. When you book with us we will look after you until you arrive home safely from your travels. Many travel arrangements (e.g. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Bad. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. All rights reserved. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. Enjoy the discount! On the checkout page you can enter the details of the card you will be using. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Additional costs are your responsibility. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. The active codes can always be found on our Promo Codes Page. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Become a FREE member to access our exclusive student travel discounts. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). StudentUniverse UK has got you covered. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Many airlines are updating their policies regarding travel credit use deadlines. Search for the total number in your party and log in (or Sign up) as yourself. StudentUniverse empowers young adults to experience the world with discount travel. Please note that carriers may be subject to change. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. However, sometimes the deal may not be available for all dates or to/from all airports. . When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Maybe. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. No date changes are permitted outside of your tickets validity period. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! We will be fully responsible for the proper performance of the package as a whole. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. We know, its very confusing! Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. We advise travellers to retain sufficient local currency to meet these charges. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. StudentUniverse assumes no liability for the acts of the service provider in refusing service. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). A refund must never exceed the original payment amount. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . All departure and arrival times on your flight ticket are provided by the airline and are estimates only. For all online air bookings, full payment is required at the time of purchase. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. All accommodation ratings are set by the relevant provider. :). Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. We may correct any pricing errors on our website at any time. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. This applies to future travel credit as well. No need to worry, your credit is associated with your original booking and not just your email address. (Opt out at any time). Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Prices are per person and inclusive of tax unless otherwise indicated. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. You will need to input your traveling companions' details before entering your credit card information. Yes, same airline. If you don't see a credit there, but think you have one, just give us a call. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Travel insurance is also recommended by the Foreign and Commonwealth Office. Airlines generally do not allow changes to your routing or name changes. If your query is not urgent, please expect a delay in receiving a response. All refunds will be delayed until the situation stabilizes. Bottom Line. Most airline tickets do allow changes for a fee, plus any difference in fare. Yes! It is entirely at the airline's discretion to provide you with a seat on a later flight. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. They may change due to air traffic control restrictions, weather conditions or operational requirements. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Some countries also require a machine-readable passport and/or unstamped available pages. You should be aware that costs could increase closer to the departure date. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. To find out if there is a fare difference . Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Log in to get the phone number and call our agents, who will help you book over the phone. The credit will be for the remaining amount of your ticket. Please note that this does not mean that your order has been accepted. Please understand we are working as hard as we can to help everyone. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. We understand a lot of events have been cancelled due to concerns over COVID-19. Packages cover a Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. A flight disappearing from your account typically means that the airline has cancelled it. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Give us a call back when you're ready to rebook. Sign up for sale alerts, email-only discounts, travel inspiration and more. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Your home country and destination country will likely have travel requirements. Travelers are responsible for ensuring that they have all necessary travel documents and visas. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Well be with you within a few days. Please read these Booking Conditions carefully. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. You must not make any booking unless you understand and agree with these Booking Conditions. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. So call once, get in line and hang tight! It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Once you call, you can leave your number for a call back when we get to your place in line. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. For your protection, we recommend that you purchase trip cancellation and travel accident protection. See the chart above for the best number to call. All flights are non-transferable and cannot be used by anyone other than the ticket holder. You will need to know the legal name and date of birth of your friend(s). Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. We will confirm the correct price with you at the time of payment. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Your travel credit can be found in My Wallet. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged).