For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. When I get to the theater what should I do? View Movie Club Payment Transactions. If you wish to exchange your ticket, you get the VIP+ points accordingly. Refund requests are not accepted after showtime. For extenuating circumstances, please consult theatre management. Contact your local theatre if you have questions regarding any state or local requirements. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. The Regal Crown Club rules can be found here. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. Applicants must also present a negative TB test or chest xray within 6 months of hire. For extenuating circumstances, please consult theatre management. Gift card orders cannot be delivered to PO Boxes. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Never ever deal with these people. Always look for the "No Passes" or "Special Engagement" description next to the film title. No outside food or drink is permitted in the theatre. They are a rip off and terrible customer service. View detailed list of Movie Club credit usage and renewals. Are military and student discount tickets available through Fandango? MPAA Refundsare not available after the booking showtime. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. We may also accept certain theater partners' gift cards for their theaters. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. AMC couldn't cancel it. Refunds are available in certain limited circumstances described below. Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. Still no response from Fandango. Yes! REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Their credits DO NOT WORK when you go to book tickets. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Recliners Also assessed is how each of these elements is employed in the context of each individual film. Have a credit on a VIP card but can't use . Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. We use dedicated people and clever technology to safeguard our platform. Phone number Phone Lookup. Yes, it does. What is Your Rated R Policy? View number of available credits for your Movie Club account. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Before leaving the auditorium, please check around your seat for any personal belongings. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Totally inflexible. Will I Geta FREE Movie Ticket on my Birthday? I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. So, don't be shy with them at the box office. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. You can check your gift card balance. Legal Reigns supreme. I realize the last one will be a longshot but I wasn't sure. Fandango offers refunds or exchanges, and there are several ways you can go about it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No thanks I will call the theaters they know where they are located. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. ticket-taker) and scan the QR code on your ticket confirmation page. Senior tickets are valid for adults 60 years and older. Parents are urged to learn more about the film before taking their children to see it. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Completely fraudulent activity. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. They should be able to refund to your A-list account. Security issues have become a daily part of our lives in America. Scroll down to the theatre you plan to visit, and click on the theatre name. The number you need to dial is the number of the theater you bought tickets for. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Children under 3 are free except in reserved seating and recliner locations. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Who enforces the ratings? When I click the link to print my tickets, the page comes up only as text. The ease of using Fandango was easy. Agency Kitchen No record of transaction. Any purchase made with a gift card must go to the box office for refunds. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. Yellow Tickets are not valid in California, New York or New Jersey. Contact your local theatre if you have questions regarding any state or local requirements. We can accommodate small private groups (birthday parties, camp outings, etc. Please note that there is a maximum of ten tickets per online order. Please note: tickets or receipts may not be printed from our app. Where can I find the Regal Crown Club FAQ's? Hours. Some websites just DO NOT work properly & it seems Where can I find information about closed captioning? Verification can help ensure real people write reviews about real companies. What actions has Regal taken in regards to the coronavirus? Lux Box I'd rather sit at home and watch a movie on tv. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. You can check your gift card balance here. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. All other General Admission seats do not allow for direct dine-inservice. Activate card. How do I redeem colored passes, loyaltyfree tickets and concession rewards? Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Signifies that the film rated may be inappropriate for pre-teens. That makes six. They issued me a credit and the credit did not work! I used Fandango to purchase tix for the new Star Wars movie. 2. There are no refunds after the printed showtime. They expire after 2 weeks (really, who goes to the movies that often?). I was on website and looked at tickets for a movie. No, you cant. I have the exact same error. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. With this app, sometimes it works and sometimes it doesn't. 34. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. When there's a problem, there's absolutely no support. Fandango does not offer partial refunds either. Do all movies have to be rated? Do You AllowCostumes? Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. A month -several emails, 4 phone calls later- still no help! PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Please call your local theater directly for more specific information. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. I received my confirmation # and there's a link to view my tickets. Doesn't do anyone any good to get a reply 2 hours or more later. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. If you prefer calling, you can request a refund on the phone. Please don't use Fandango for your movie tickets. Please check your local theater under the Ticket Pricing tab. Please see Admittance Procedures for more details. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. This company needs to be shut down, so many horrible reviews and nothing is being done to . When I click on the link, the webpage comes up only as text. Once I tried to purchase online they said that my card wasn't activated. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. are permitted to be used within any Regal Entertainment Group facility. You must be 21 or older to purchase tickets in Balcony and Director's Suites. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. Never ever deal with these people. Sit back and relax while we do the work. Impossible to get a hold customer service over phone. Select a movie and showtime, and then proceed to purchase the ticket. Would give zero stars if I could. Additional outside food and beverage is prohibited. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Please see one of our theatre managers if you have any questions regarding 3-D films. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. What time does the theatre location open? There's a little square with the broken image . No. Of course, they say the same thing as before and to contact Fandango. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Online orders can be paid with Visa, MasterCard, American Express and Discover. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Please see the official rules below. Login to your Regal Crown Club or Regal Unlimited account. Dolby ATMOS Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. I tried calling 4 times today, twice they hung up on me. Can I get some help here printing these tickets? Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? If your card is registered, the theater can look up your account with your registered phone number or email. I bought my ticket on the website, can I transfer it to the Regal mobile app? In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. We also ask that you leave the masks at home. #1. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. This page will provide you with a list of our theatres, sorted by state. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Then, depending on how well a film performs, we will determine if it will "hold over" another week. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. I never got a confirmation from it and on my bank account it said it bounced back. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Enter the complete 10-digit phone number. 2023 . At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. Gift Cards Offers. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. With 3 reservations full, you can not buy any tickets until one is freed up. Do the ratings indicate if a movie is good or bad? Guests must be of 17 years of age to purchase a ticket. Thieves. PG - Parental Guidance Suggested -- Some material may not be suitable for children. What are the hours at the Chatterbox at Paragon Village? The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. I called them right away and they said they'd give me a credit. All Regal Entertainment Group theatres are smoke-free environments. Last week, I went to make a reservation to see Shazam on the weekend. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. its a very bad app. Companies can ask for reviews via automatic invitations. How can I find a copy of my confirmation email? Can I Get a Fandango Convenience Fee Refund? IMAX The purchaser must also attend the movie for which the additional tickets are purchased. ), as well as private movie screenings and larger corporate events. Do You Sell Group Tickets? The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Do it in the middle of the night. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. These boards can cause slip, trip and fall hazards for our guests as well as our staff. A Child ticket is 2 to 12 and a Senior ticket is 60+. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Why can't I register the gift card I received? Kiosk ticket sales are an important service for our guests. I have a QR code that is apparently my "mobile ticket" on the app. Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Children 6 and under are not allowed to attend Rated R features. The fee is detailed (listed as "booking fee") on your order summary at checkout. for proof of age for each additional ticket being purchased. They can only be used in the country they were originally purchased. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. 1. I received a gift card and tried using it but kept getting an error message. I tried 4 times prior to the expiration date to no avail. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Just try to navigate a Fandango online customer service website. What is the purpose of the rating system? What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Ushers may conduct additional photo I.D. Enter your details in the chat box and complete your refund request. NOTHING. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Senior prices vary by theater. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. AMC gift cards that start with 6006 . This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. Parents give the movies their ratings-men and women just like you. Most new releases are considered a Special Engagement, but check movie times and tickets for your. No recording devices (cameras, video recorders, sound recorders, etc.) What other gift can provide action, drama, comedy and Junior Mints? General admission for all adult tickets purchased for performances during matinee hours. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. G - General Audiences-- All ages admitted. The only way I could get a credit was if I joined their VIP program. $70 spent and had to purchase new tickets to see the show. Extremely hard to get a hold of once purchased. You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. Enter your details in the chat box and complete your refund request. 2018-02-10. false. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). Wow! The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. There customer service is terrible. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. As long as you complete your request and submit it before the show starts, you are eligible for a refund. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. The customer service was so good too. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). Do You Offer Parties & Private Events? Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. Sign up for our e-showtimes by clicking on the email icon on our website home page. Absolute nightmare company! Anyone can write a Trustpilot review. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given.
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