Customer support was really good too, they were polite and fast with replying emails. Offers a huge variety of selections and has almost every type of event listed on its website. Jun 17, 2019 contributed by Nicole Bowman. An administration fee of $10 will be charged. I bought a ticket for Steve Lacy on Ticketek Marketplace and im scared that its not a legit ticket, Sold my tickets in 20 minutes. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. on Ticketek, you can sell it on Tixel. Please let me know if anyone had gone through this issue and how did you all solved it! In other words, it was the same $78 that they charged on the Website. Its ticket resale without the hassle. If you received a PDF If they are still using the Atlassian support portal like last year, you need to click "View request" near the bottom of the email. (ie the amount you paid for the tickets less any ICC T20 World Cup 2020 service/delivery fee and credit card charges). In short, both companies offer platforms that are easy to use. Most of the sellers are sole brokers and the entire control of pricing of tickets is in their hands. It will charge you a reasonable fee if you opt for ticket exchange. The Snake Pit is the perfect start of a sizzling summer, and you know you don't want to miss it Complete rip off, went to purchase online tickets was directed to this site beliving it was ticketmaster. In the next step, it will ask you to confirm your booking. Australian F1 2023 - Saturday Only. Angie-P 6 mo. 30. @Ticketek_AU + scalpers . I am in the exact same situation (sold tickets for the same game). Not only did the 'Resale' site not recognise my email address (to which tickets had been sent for an event), it did not recognise the event when searched for under Artist or Venue. Ticket resale is a form of arbitrage that arises when the number demanded at the sale price exceeds the number supplied (that is, when event organizers charge less than the equilibrium prices for the tickets).. During the 19th century, the term scalper was applied to railroad ticket brokers who sold tickets for lower rates. Then make an account with Atlassian. If you look closely at your original order confirmation email, there is a section that All rights reserved. The status of those tickets are still active which means they still haven't been sold and I also haven't receive any email notice that my tickets are sold. 6. is not on the list, A subreddit for Melburnians and Melbourne enthusiasts! Once you have selected your seat, you will be proceeding to add all the required personal details. Visit the Ticketek site and tap on the sell your ticket option in blue. Mon 6 Mar, 23. issues and conforming to regulations. Safe, Fast and Verified ticketek marketplace fees. Ticketek take care of the ticket transfer too - they reissue to the new buyer and cancel the old one so no need to transfer anything. After your ticket is verified, it will take you to the pricing page where you can decide the price of the ticket. You get to buy in-demand tickets at face value prices mostly. If the above doesn't work, try contacting marketplace@ticketek.com.au. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Ticketek routinely mismanages ticket processing which should be simple. Scalpers and Ticketmaster Resale - who enables this behavior so they can double dip - are corrupting the concert experience for fans. The new platform will go live later this month at www.marketplace.ticketek.com.au. List your ticket in three easy steps. worried. No contact details to chase, so far no tickets. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Press J to jump to the feed. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Clunky unhelpful booking site for Mary Poppins Melbourne. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. $100. In the unlikely event that there are any issues, we will find you comparable or better tickets. Can never get a refund on tickets and/or speak to someone within Ticketek. A: No, all tickets are only available within 72 hours of the performance date. - 2! Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Complained via FB Messenger with no response until I threatened to go to ACCC or Fair Trading. ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. -. . Date of experience: 23 January 2023 This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. The answer is simple by using online marketplaces like Ticketmaster and Ticketek. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Press question mark to learn the rest of the keyboard shortcuts. We'll automatically reissue all tickets to the buyer. Bubur Ayam. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. [2022], Gametime vs Ticketmaster: Which Is Better For You? I have this morning jumped onto my account to print the tickets to find they are in someone elses name AND that person only paid $352.80. including any chargeback or postage fees charged to Ticketek by a third party. Kids in primary school selling tickets for a school play do a better job. Maybe you can give it a try now and hopefully it works for you. It was quite a bit of money, and I'm worried about losing it. If you have an event in mind, you can use the search bar and find the event through the event name, venue, and few more filters. as app-only tickets. These tickets You can also reach out to them through @TicketmasterCS account on Twitter. The tickets can be purchased on Ticketek Marketplace at: https://marketplace.ticketek.com.au Look for the $330 listing which includes the Ticketek Marketplace fees. Get a real job. Barcelona vs A-league All Stars single ticket. Introducing Fan-to-Fan Resale. After the event; I received an email stating that the buyer could not gain entry to the event as they required a "hard copy" of the ticket, that I would not be receiving payment for the ticket & that I was liable for a $100 administration fee. When I was looking into this for my own issue, it says they do this in case of any issues with the ticket or the event itself. Save my name, email, and website in this browser for the next time I comment. After you find the event you were looking for, tap on it to view all the important details like the date, timing, etc. The Court found that on four separate occasions Ticketek engaged in conduct with the anti-competitive purpose of deterring or preventing Lasttix from supplying its services. . See the Best Services in 2022 as rated by Australians on ProductReview.com.au. No wonder people resort to scalpers!! Yes, you can get them online with values ranging from $25 to $250. The service and handling fee covers the end-to-end service delivery from the time of purchase through to staffing at events, technology, relisting the ticket for resale and suppor The last step will be for payment and once your payment is successful, you will instantly receive a confirmation message. Tixel is a safe ticket marketplace to trade tickets from Ticketek. General 1. The lounge open 30 minutes prior to the main arena doors on an event day. But, when you add delivery charges and extra fees, it just gets expensive. integration means you can list tickets for resale directly from your aren't going If you're planning your visit, you can . Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Sold my tickets on ticketmaster resale and got my money in the bank within 9 days. literally having the same issue right now, been more than 10 business days and havent received shit, Did you end up getting your refund? . Find trending events near you. large number of requests we have received lately, it is taking us slightly longer than usual to respond. (Maybe the large number of requests was due to the website not working. If you don't, you may be charged additional fees. Ticketek has a dedicated Group Bookings Department hotline via 1300 364 001 or . No contact phone number any more for issues. Why does Ticketek Marketplace charge fees? Keep in mind that you should make your request within 60 days after the event date. Sun 2 Apr, 23. Theyre so damn dodgy. (Not all concert tickets are able to be sold on this service, for some reason. The only way to buy one was to ring the number listed on the Ticketmaster website. Or which among Ticketmaster and Ticketek is a better marketplace to buy tickets from? 760500 Views Aug 18, 2021 Article. 309. By the 10 days, I meant that they said I would he given the money 10 days after the match. Australian F1 2023 - 4 Day Pass. *Plus fees and charges All patrons 17 and under must be accompanied by an Adult. These include cookies that allow you to be Absolutely appealing customer service!!!!! [2022]. Mobile app tickets are becoming increasingly popular lately as well. . Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide. I tried it today and was able to remove my tickets from listing. . Choose your tickets. This email did not offer any assistance in resolving the issues i had. Sell tickets directly from your Ticketek Account. I sent a message via the website and got the pdfs a day or so later. for everything it works for mobile tickets, it works for print-at-home tickets as well Safe, Fast and Verified An administration fee of $10 will be charged. This is a rort stacked in the favour of liquidity for Ticketek & Ive complained to NSW Fair Trading. Having the same problem. Check out the Ticketek Marketplace site for more information. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I emailed them regarding this issue but they still haven't reply back. The only reason I used marketplace was because everyone said it was the most trusted way of selling tickets, otherwise I would've gone to Gumtree or something else. Please contact the moderators of this subreddit if you have any questions or concerns. 2023 ProductReview.com.au Pty. Buy and Sell Tickets. Does this mean there's actually no tickets left? These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Has anyone had any luck getting their money back after complaining to the ACCC? Tixel is the best way to sell Ticketek tickets to genuine buyers at a fair account" option. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Hi, can I ask what section of consumer affairs did you contact? Not all event tickets will be available to . This symbol means you're seeing tickets from other fans too. After you have posted the listing, you only need to wait for the customer to buy it. I replied and asked for a direct line or email address to speak to management/no reply since. You can reach us at 1300 651 607 or resale.service@ticketmaster.com.au or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria . I'm trying to purchase tickets through ticketek marketplace and it keeps saying "unable to lock ticket" when i try to check out. I'm pretty desperate for this event because i don't see anyone selling tickets for this anymore and marketplace seems like the only legit place. Thank you. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Why does Ticketek Marketplace charge fees? a Ticketmaster spokeswoman said every transaction incurred a 15% fee from the buyer and . etc. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Ticketek Marketplace will not be liable for any incorrect payments made due to the wrong bank details given in the seller's profile. They need a better system and more staff it seems. This is a review for Ticketek marketplace, run by Ticketek. You will be given priority access to selected shows, exclusive promotions, and discounts on selected events. The only minus is that no matter when they sell, ticketek dont pay out until 2 weeks after the event. Apart from this, they do not charge any additional taxes and convenience fees. Ticket limit 10 tickets in one transaction . [2022], Ticketmaster vs Live Nation Which One Is Best Option? The service/delivery fee is charged on a per transaction basis, not on each ticket purchased. it works Wed 8 Mar, 23. details of the event including: name, date, time and venue. Very disappointed considering this was a direct link from the ticketmaster website, I thought it would be legit. Ticketek is a popular Australian-based event ticketing platform and has been doing business in this field for over 40 years now. loud house bad luck crossover fanfiction. ProductReview.com.au has affiliate partnerships. No contact, no reply, nothing.You have stolen money from thousands of people who need it. If you are active on social media, you can follow them on Instagram, Twitter, and Facebook to know about shows and events that are happening soon. . + I had to pay listing fees + I had to pay a $100 administration fee. For Light Cycles, Ouchhh Studio , KLASSIK underground and Unsound events please phone Illuminate Adelaide on 1300 496 623. as files or special links. These cookies are critical to the basic site functionality of Tixel and short-changed. They said as it was past the concert date and they tried to ring me ( nope didnt happen no missed calls ) that it was now in the hands of the escalation team to liaise with the other party to arrange a refund. Good luck. You will be directed to Ticketek, which is the only authorised ticket seller for the Melbourne season. I have sent my concerns to the Victorian Ombudsman. . Just go to the Sell through Ticketek account page and choose "Tickets are in my Date of experience: August 27, 2022. The $41 itself doesn't have any superscript that leads to an explanation. Has anyone experienced the same problem as me trying to remove their tickets from listing at Ticketek Marketplace but unable to? If you have mobile tickets, Ticketek sent you the special mobile links by email and SMS. ! Marketplace My Ticketek Ticket Delivery. You will have to visit Tixel to sell your ticket as you cant directly sell your ticket through Ticketeks website. to then often have to go to their desk at the venue to follow up the issues. ?DO NOT BUY TICKETS FROM TICKETEK! Axie Infinity: Origin is now available to play via Mavis Hub! Vivre Sa Retraite Dans Son Pays D'origine, No reply emails or any form of communication. Be sure to check our page often for the latest coupons. In other words, event ticket fees are out of control. If as many people forward thier experience to the Ombudsman as have made comments here they will be certain to investigate. Remember that it claims to reply to you as soon as possible and the operating hours of the customer support team start from Monday to Sunday from 9 AM till 5 PM. Fee-Free Event Tickets. "Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. 0 $0.00. But, they offer a good variety of payment methods like American Express, MasterCard, Diners Club, Ticketmaster gift card and they also accept almost all the other debit cards. With over 40 years' experience ticketing the biggest live events and venues in Australia, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates Australia's most advanced multi-channel ticket sales and distribution network. But, since Ticketek offers you Afterpay, its buy now and pay later service will be helpful if the amount of ticket is big. I don't have any other social media but if I must, I'll try on Twitter too, thanks. How can we get rid of Ticketmaster, surely we deserve better in Australia? Ticketmaster phone number goes to a voicemail that states the phones are unmanned due to Covid reduced staffing - however, I do recall trying to contact Ticket Master prior to Covid & it was impossible then also. A complete waste of time & effort & should be reported as a scam. All rights reserved. you can just upload the file on this page and in a few clicks your listing will be live. I have sent an email to resale, but wondering what my next step would be if it is not rectified. It seems like ticketmaster is a very dodgy site. I assumed they were just really swamped at the time. Sell tickets directly from your Ticketek Account. : 2020314 : 8 : GIANTS Stadium, Sydney Olympic Park : CAT1 AUD$698, CAT2 AUD$598, CAT3 AUD$498, CAT4 AUD$398, CAT5 AUD$298, CAT6. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. We will then issue the buyer with a new ticket that will have a new barcode. Buy concert tickets for top tours and festivals - Live Nation is your premier source for latest tour news, artist insights, exclusive videos, photos, and more. The status of those tickets are still active which means they still haven't been sold and I also haven't receive any email . I submitted a written complaint, because they always respond in writing. If you cannot attend a performance you hold tickets for, you can re-sell these through Ticketek Marketplace, this is an authorised re-seller and tickets sold or purchased through this site will be accepted at our venue. And operates Ticketek.com and Ticketek.com.au ( the & quot ; ) ) for an Ticketek mobile you. Apart from the convenience fee, it doesnt charge you any other taxes and processing fee. Both Ticketmaster and Ticketek offer platforms that are easy to use. I have now received a final response on 4/5/21 (3 months after my initial enquiry). Also, among the good list of payment modes Ticketek offers, you can also opt for Afterpay and pay for your entire amount in 4 installments. . Sure, you can opt for Afterpay at checkout to settle your payment later if your order amount is above $50. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Safe, Fast and Verified #Seinfeld tickets already on eBay and Ticketmaster Marketplace for 400% markup! Two years ago, she mentioned how a chatbot solution could help us . Bought some tickets for a concert in December 2021 that were unable to use because of Covid and venue restrictions, notified them before the event and them couldnt get hold of anyone to meet their pre concert deadlines. I purchased Red Hot Chilli Peppers tickets the day they went on sale. Tue 8 Nov 2022 7:30pm Rod Laver Arena, Melbourne, VIC Tickets listed on The Ticket Merchant are from trusted Australian re-sellers who we have long standing relationships with. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Mar. Tixel wasnt available to me as tickets were withheld from issuing until just a few days from the event. Refunds, Payments and Exchanges. I've bumped the ticket by responding as recently as January 2023. These cookies are set by our 3rd party analytics tool, Segment. Ticketek has recently been made aware of some confusion around our service/delivery fee and thought this an opportune moment to reiterate the structure of this fee, which is charged on each transaction. I had to take a morning off to get these tickets for my daughter. Also had to wait about 3 weeks for them to reply to my ticket, maybe it's better now? Always come back with request for more info. ticketek marketplace fees . Cannot believe we are stuck in Australia with such a miserable excuse for a ticket booking company. Thank you so much for taking the time to comment! The lounge open 30 minutes prior to the main arena doors on an event day. Tixel supports these tickets as well. Worst ever company to deal with. phone and you can see your tickets there. B. to save these credentials. When we look at the popularity and expansion across the world, Ticketmaster beats Ticketek once again. Dyson Hair Dryer Cord Management, Safe, Fast and Verified (A .pdf).The transaction was finalised. When you bought your ticket(s), Ticketek sent you an email with a file attachment a PDF file that contains one or more . Scroll down and click the big "Sell Your Tickets" button. You'll get your money back and another fan gets to go to the show. I tried selling my tickets there and they never got purchased. In my situation, I sold the tickets but the event got cancelled. If you google "Victorian Ombudsman" you will find both the Postal Address and an email address. In the plus side I didnt have to do anything except nominate price. Sell tickets directly from your Ticketek Account. According to sellers FAQs I am able to make an edit as long as my tickets hasn't been sold. Firstly, create an account on Ticketmasters app or website. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Send them an inquiry many times and they are not answering!
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