ticketek marketplace refundticketek marketplace refund

means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. If they mean no-shows, then so be it. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Not that they are necessarily wrong, but people often don't comment when things go routinely right. chevron_left, Availability & type of seating will vary & is set by the venue. Years ago I did a few days temping at Tiketek. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. All Theatres and productions and sporting events should seek alternative partners. I've purchased a ticket and my event is tonight! I have now been trying for a refund for 6 months. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Companies can ask for reviews via automatic invitations. Youmade an unsuccessful request for annual leave for the date of theBooking. Might be worth looking into? Armed Forces Naval Service, Marines, Army or Air Force. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Change My Location Pleased to meet you, won't you guess my name? As it got closer to Christmas I started to worry, as they were to be presents. I have contacted your Customer Service team but have not received a response. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. They stole my money too. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Why is the price displayed on my ticket different to what I paid? All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. If there is a financial failure of any Transport provider. No way to recover tickets. Why is this company even allowed to operate?????? If could give a minus 10 score I would. I have now been trying for a refund for 6 months. Why even have the option of refundable tickets for an extra charge if I cant refund them? Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. are the business owner or registered Director, or a member of. To read more about Covid-19 please visit our dedicated page here. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. It's criminal and needs serious investigation. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Why does Ticketek Marketplace charge fees? An email from the Booking agent confirming they are unable to replace/re-issue the tickets. There is no phone number, only an email which does not get answered. Immediate household persons living together at the same permanent address. Forcing people to own smart phones is not giving people choice and freedom. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. No reply emails or any form of communication. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Are Refundable tickets offered on Gift Voucher sales? Safe, Fast and Verified Ive forgotten my password/My password has expired. Requesting a Refund. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. So thanks very much! means an unforeseen circumstance completely outside. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. I will never purchase anything with you again. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. No contact, no reply, nothing.You have stolen money from thousands of people who need it. means an unforeseen circumstance completely outside. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Sell tickets directly from your Ticketek Account. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. A copy of the letter requiring Jury Service. What will a Marketplace ticket look like? means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. The office was just as bad as the ticket fees would have you believe. Any reason for refund must not be foreseeable at the time. , please contact the Customer Service team directly for further advice about your Refund. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Lost a baby recently? The customer service was super helpful and I got the ticket value back and it sold super quickly. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Scalping 18. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. A copy of the letter requiring Jury Service. Abusive partner? Can I use a Ticketek gift card or voucher? In event of a Refund Application the English language version shall be the basis of settlement. It goes against our guidelines to offer incentives for reviews. means the unforeseen change of the date of an examination that. etc.WHERE IS THE ACCOUNTABILITY? Ticketek takes the issue of scalping seriously. Presented by: Abhorrently bad process for handling refunds and rescheduling due to illness. Anyone can write a Trustpilot review. Why should I buy from Ticketek Marketplace? Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. i spent 2 hours online and still didn't manage to secure tickets. I replied and asked for a direct line or email address to speak to management/no reply since. Their customer service to follow up and right the problems is poor. Tixel is a safe ticket marketplace to trade tickets from Ticketek. I just resold a ticketek ticket on Tixel. How insensitive is that. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. What is the Ticketek Marketplace Terms and Conditions for? I got tickets to a concert from ticketek that got cancelled of covid. IMPORTANT Any translation of this document from English is for assistance and information only. How did this happen? The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Finally got an answer from them when I contacted fair trading to help. They haven't responded to my emails! Cannot add tickets to wallet. Where You are the business owner or registered Director, or a member of Your family is. Safe, Fast and Verified I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Just fake a doctors note, cant imagine they review them too carefully. 2023 Trustpilot, Inc. All rights reserved. Where you cannot provide evidence that the person affected is within the. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Website doesn't work. Sell tickets directly from your Ticketek Account. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Immediate household persons living together at the same permanent address. Ticketek wastes YOUR TIME like it doesn't matter. Ticketek is selling for the following venues only. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Where a Ticket is offered for sale, sold or Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Wife tested positive on 13th. Check to see if they have an online lodge system. Youmade an unsuccessful request for annual leave for the date of theBooking. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Many of us haven't booked on line since COVID started, The site is worse than I remember. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. What to do?? Sick relative? We missed the show! confirmation or our website for contact details. Instead I was sent the PDF email after the show. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Therefore, it's impossible to speak to an actual person. We also ensure all reviews are published without moderation. You'd think that but I had the same shitty experience with them on this front. A police report or crime number to confirm the theft(Self-declaration not accepted). This meant that I had to sit & concert was standing room only. To read more about Covid-19 please visit our dedicated page here. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Fire A report from the fire service and/or police. Clunky unhelpful booking site for Mary Poppins Melbourne. Why is your site permanently unavailable. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> They agreed I shoudl get a refund, then asked for my account details for the refund. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Please also read the General Conditions of Refund. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Then I looked on Trustpilot at their reviews and really started to worry! You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Ticketek Australia you're a pathetic poor excuse for a company. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? You may also wish to resell your tickets if you cannot use them. No way to recover tickets. Any temporary relocation for work must be for a period of at least 3 months. We/Us/Our We are the Booking agent with whom You made the Booking. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Verification can help ensure real people write reviews about real companies. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Can never get a refund on tickets and/or speak to someone within Ticketek. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Safe, Fast and Verified I find the app difficult to navigate. Privacy (data erasure request) They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. . Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. But the thing is, they didn't. On-top of that you cant call anyone to purchase ticketsTerrible. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Seven tries before I finally got my second choice of seats. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. I sent a message via the website and got the pdfs a day or so later. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Attend participate in, take part in, use, or be present at. A doctor cannot be You or a member of Your family. Are Refundable tickets offered on Gift Voucher sales? Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. What gives? Any vehicle You plan to use during the Booking. She made time to help & sort out the transfer of tickets to this area. A copy of the notice of failure or disruption of the public transport. Poor service really. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. To apply for a Refund simply click on the link in your booking confirmation email, or click here. is cancelled, postponed or cannot be fulfilled by the. Please also read the General Conditions of Refund. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo A doctor cannot be You or a member of Your family. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Send them an inquiry many times and they are not answering! Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. etc. Fuck that, what a joke of an optional extra. Breakdown A copy of the call out note froma nationalbreakdown recovery service. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot.
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