We will send you your rental voucher 48 hours before your pick-up time. It is highly recommended to call the police even for the smallest of damages. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. One of our helpful agents will be in contact with you to address the request. All bookings include free cancellation up to 48 hours before the pick-up time. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Anyone can write a Trustpilot review. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Please inform the car rental company straight away if your rental car gets damaged. Wisecars will not sell or rent any personally identifiable information. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Wisecars (collectively we, our, and us) is an international vehicle rental broker. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Some of this include complete insurance and others do not include it at all. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Wisecars customer support is available 24/7. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. The permit you may need depends on which country youre visitingand how long youre staying. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. The use of our website signifies your acceptance of these Terms of Service. Trustpilot is assessing this review in accordance with our flagging process. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Seamless booking experience and great price compared to all other websites. It was very easy to make reservation and booked a rental car in a few minutes. All rights reserved. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. We used in October 2022. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Keep copies of all relevant documentation you are asked to complete. You have a guaranteed booking with us and with one of our trusted premium suppliers. There might be differences based on offers. We offer a price comparison of major and independent car rental suppliers around the world! We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Minimum age requirements on larger cars may also be higher at some locations. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. When picking up the car, every driver must present their licence. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Use small print to hide from truth. We can accept no further responsibility when there is no out-of-hours service available. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Renting a car and want to make sure you know how car rental works? All related documentation must be kept if an insurance claim is submitted. In that case, please contact your bank for additional details. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Excess Protection covers up to USD 1000 of your excess. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have any questions, please feel free to contact us. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. available for purchase from the car rental company, or. The price is at end only a quarter of thee rate! Consider the cancellation policy. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If your additional driver is under 30 or over 65, please check your car's terms and conditions. If you are late for your pick-up, you could lose your car. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. All cancellations outside of the aforementioned timeframes will not be refunded. rj vlemnyt. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please note, making a new booking may result in the change of the Car Rental Company. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. All bookings include free cancellation up to 48 hours before the pick up time. Very easy process and had the best price on the internet. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Your browser settings can be set to inform you before receiving a Cookie. Keep copies of all relevant documentation you are asked to complete. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Date of experience: 07 February 2023. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Wisecars (collectively we, our, and us) is an international vehicle rental broker. When you rent a car, you will usually need deductiblecoverage. Trustindex ltal hitelestve. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. When you rent a car, you will usually need excess coverage. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Please read the following to know what is included/excluded in our coverage offers. Fill in your personal information and state your request. In most locations, the minimum renting age is 21 years. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. 1 year ago. Save. When you return your car, the car rental company will check it, and charge you for any damages. We use dedicated people and clever technology to safeguard our platform. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. The Car Rental Company must give its consent to repairs and replacements. Honestly, never use third-party companies to rent a car. they are untrustworthy. So you can bag the best deal with total flexibility to change your plans if you need to. Cancellation Protection can be purchased only at the time of booking and is not refundable. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Due to this protection, it cannot be read by any third party. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. What's Wisecars' cancellation policy? Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Read more from https://www.wisecars.com/en-us/reviews. The rules that apply to the main driver also apply to any additional drivers. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Your contract for car rental will be between you and the Car Rental Company. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Your voucher will clearly state the address of your vehicle supplier. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. It is highly recommended to call the police even for the smallest of damages. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Mi az a Trustindex? With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Only persons listed as drivers on the Car Rental Agreement can drive the car. Wisecars will process your cancellation refunds in 7 days. %title% %offer% Tbb. Subscribe! They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. This is the second time we have booked with Wisecars and had amazing service. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. @ Vicpak. In such circumstances, we will cancel your booking with no liability whatsoever. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Wisecars does not own or operate any Car Rental Companies. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars falsely advertised vehicles for rental on their website. Wisecars is not liable for services or bookings not fulfilled due to force majeure. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. In that case, please contact your bank for additional details. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you choose to pay for the service using a credit card, your credit card details are not stored by us. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. provided by the customer's credit card company. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. It might take your bank extra time to settle the amount. In all these cases, you will receive no refund of the money you have paid. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Your contract for car rental will be between you and the Car Rental Company. See the full list of exclusions under section Deductible Protection Products will not cover. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. All related documentation must be kept if an insurance claim is submitted. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Mr. Mateusz. Minimum age requirements on larger cars may also be higher at some locations. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . However, this is not true. 2023 Wisecars. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. We at Wisecars put together a list of the most important information travelers often miss. Powered by. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Manage bookings effortlessly. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 21 helpful votes. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Please note, it is your responsibility to provide all the above-mentioned documents. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. What's Wisecars' cancellation policy? Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Please note, making a new booking may result in the change of the Car Rental Company.
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