FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Price was unbelievable for what I got! They sent me trainers in a damaged box. We hope to see you shopping with us very soon. She got the problem sorted in minutes. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Footasylum. Hey MattThanks for taking the time to leave us a review. very helpful as Liverpool didnt answer the phone. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Heres how it works. They all fit perfectly. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Shocking service avoid disappointment. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Yes. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Extremely moody.I've never seen such self absorbed people. Verification can help ensure real people write reviews about real companies. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. That is great news about the fast delivery.We hope to see you again very soon. Totally amazing service cannot fault. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. To break them up politely to ask for helpit was like I had sowrn at them. Price was unbelievable for what I got! Customer Service. In November 2022 I placed an order with FootAsylum and it never came. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Do you agree with Footasylum's 4-star rating? Verification can help ensure real people write reviews about real companies. Newsletter subscription. All rights reserved. Anyone can write a Trustpilot review. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. They all fit perfectly. Thanks,Rebekah. Reordered again Sunday afternoon, Monday morning was here. Difficult, posted 2 weeks ago Will definitely be ordering from them again. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Useless. Companies can ask for reviews via automatic invitations. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. In just a few steps, we'll have it sorted. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Wow! Tried to send Crocs back as they didnt fit my daughter. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Great sale and super quick on delivery. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Get your sneaker fix anytime, anywhere with the Footasylum app. Next time it will be JD SPORTS for my next purchase. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Over 90 off RRP. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Ordered coats for 2 of my sons in the sale. Ordered and paid on 10th December my daughter's Xmas present. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Email never arrived so ended up going to a store on crutches to get a refund. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. The lady at the till was no better. Before returning items you must notify Footasylum by telephone, letter, or email. Round and round in circles. My son lost out on his Christmas presents as a result. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Shocking company - bought two items trainers and sliders order value 100.28 never received. Bought a pair of Boss trainers at the end of November 2022. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. All items must be returned in their original boxes and packaging. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. 20% off selected items with this Footasylum discount code. That is great news about the fast delivery.We hope to see you again very soon. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Bought a pair of Boss trainers at the end of November 2022. Which are the instant chat and the WhatsApp!! Courier. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Ordered standard delivery, was dispatched the next day & arrived the day after. Just noticed that the box they have sent them in isn't for the correct trainers. This time, however, when I ordered, their courier choice was Yodel. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Hey Karl!Thanks for taking the time to leave us a review. By continuing to use this website, you agree to the use of Cookies. They have scribbled size 7 on it. Restrictions apply. Delivery to Australia was super cheap and very very fast! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Only response was we would receive a call within 8 hours - that was two days ago! Ordered it on Monday and it was delivered on Tuesday. Hey MattThanks for taking the time to leave us a review. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. We hope to see you shopping with us very soon. Why have i been rejected for my return as the item was faulty? Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. - Mel, posted 7 months ago Ordered standard delivery, was dispatched the next day & arrived the day after. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . - Rebecca Jones, posted 1 year ago Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Here are 8 tips for writing great reviews. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Anyone can write a Trustpilot review. Check out what 59,467 people have written so far, and share your own experience. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Thanks,Rebekah. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Once cleared, your points will turn into money off any future purchases. New customers only. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. Still over 300 down! Average Delivery Time. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. We spoke to Footasylum's senior leaders . Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Please note that we may share your email with the company to verify your order. Ordered and paid on 10th December my daughter's Xmas present. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. And would recommend to all my friends amd family. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Email and text communication was prompt and efficient. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. One star as there is no 0 stars. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. When you purchase through links on our site, we may earn an affiliate commission. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. If you miss this window, youll have to go through the returns process. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Tommy Jeans. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. 2023 Trustpilot A/S. Still over 300 down! Anyone can write a Trustpilot review. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. I have sent them back the undamaged trainers in a damaged box as I received them. !spoke to Edge lane store about colours in crocs. It goes against our guidelines to offer incentives for reviews. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Delivery Methods. very helpful as Liverpool didnt answer the phone. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Ordered some trainers at 10.30pm amd paid for next day delivery. Totally shocking service in regards to a faulty item that they . Hey Karl!Thanks for taking the time to leave us a review. I have worked in retail for over 15 years. In real life, they are dull, boring and have no character at all. The lines are open from08:30 - 19:00. Companies can ask for reviews via automatic invitations. Great sale and super quick on delivery. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Was told that neither was possible because I didnt return them in the original shoe box! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Thank you for signing up to . Find out how we combat fake reviews. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Check out what 59,340 people have written so far, and share your own experience. Great to hear that the parcel arrived so quickly. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Shoved the card machine into our face. 27 Feb. At least 30% off in the . Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Verification can help ensure real people write reviews about real companies. Once Footasylum has received and inspected your order, a refund will be issued. A simple full refund is all I wanted from the first time I was messed around!! Delivery to Australia was super cheap and very very fast! - Kristy Smitten, posted 11 months ago From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. If this was my store, they would all be sacked. International Returns Most Popular Unable to get in touch with anyone from customer service to resolve issue. We often link to other websites, but we can't be responsible for their content. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. This is the last thing I buy from footasylum from here on. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. The kind your customers really want. Greater than 75%. Ordered coats for 2 of my sons in the sale. These featured collections are typically the most popular and best-selling products on the Footasylum website. * One or more of these files was not uploaded due to an invalid file type. T3 is part of Future US Inc, an international media group and leading digital publisher. Date of experience: January 04, 2023. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Can I return my online order to one of your stores. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan.
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